Initial call will be with our Sales team and possibly a tech team or Sales engineer. They will ask you about 15 questions which will give us an idea of your current state, some of the issues you might be facing, and your goals. That info will be shared with our client engagement team who will outline possible solutions and estimated pricing. Those proposed solutions will then be brought to you for review. Once we review them with you and you give the go ahead, we will send you our Master Services Agreement (MSA) and a specific Statement of Work (SOW) for the tasks and outcomes agreed to.