As with any solution, software, or program, someone must support your users and be the point of contact for changes and customizations. In the Salesforce world, that person is called a Salesforce Admin. Are you using an “Accidental Admin, the randomly selected person who learns Salesforce as you implement it?” This is not the best way to solve this need.
How about hiring a full-time Admin? Salesforce recommends one full-time Admin per 75 users. As it is unlikely that you will have that number of users initially and that a full-time Admin’s average salary, according to Salesforce, is greater than $90,000 per year, hiring a full-time Admin may not be your best option. CloudQnect’s Managed Services solves this need.