The organization’s Community portal was performing slowly and lacked the ability to easily add new features.
CloudQnect created a new Lightning Salesforce Community that is 10x faster and the speed for adding new features was also increased by a factor of 4x.
- Enabled Community users to post comments and update their own information.
- Internal users can review and moderate, in real time or when available, all community interactions.
- All user demographics and usage data are captured and reported via Salesforce dashboards.
- Clients and partners can self-manage their data, enter and track orders, and obtain product and service literature.
- Employees can see and interact directly with all community users reducing the number of after sales’ support calls.
- The organization is using the new data to refine their marketing and sales efforts.