CloudQnect’s QuickStart Services
CloudQnect’s QuickStart service is designed to help you successfully launch, adopt, and customize Salesforce to your processes. We help you build a roadmap for implementing Salesforce, driving adoption, and building excitement about the use of the platform.
As a certified Salesforce Consulting Partner, CloudQnect’s deeply experienced staff listens to all stakeholders to understand your organization’s goals for implementing Salesforce. CloudQnect currently offers three levels of QuickStart services to provide you with the best options to meet your needs.
|Detailed list of discovery questions provided||✓||✓||✓|
|Phone, web, or face-to-face interviews of stakeholders (travel costs may be additional)||✓||✓||✓|
|Recommendations for initial Salesforce setup||✓||✓||✓|
|Maximum number of hours, with customer support, for stakeholder interview, dean and install data, and set-up initial customized Salesforce instance||25||50||75|
|Number of customized reports or dashboards created||3||6||9|
|Number of included sessions to train users via web conference and/or in-person training depending on location (travel costs may be additional)||1||2||3|
|21 – 30 days post-implementation additional webinar(s) for all users to refresh training and answer user’s questions||1||2||3|
|Number of months of CloudQnect’s Managed Salesforce Admin Services with up to 10 Cases per month||1||2||3|
SERVICE LEVEL INCLUDED IN THE QUICKSTART SERVICE
✓Standard (9 AM to S PM Eastern) Monday- Friday, exempting US holidays, with a 2·4-hour maximum response time for Case Support Requests only.
✓All services are provided via remote resources via email, web-to-case, phone, chat, etc.
✓Response time does not mean completion time. Estimated completion time will be provided once the Case is reviewed.