You’re not sure how it happened. Maybe you helped the management team by putting together a new dashboard. Or, you’ve just been a Salesforce user for a long time and picked up some tips and tricks along the way and help your co-workers out regularly. Like it or not, you’re now the “Accidental Admin” for your company’s Salesforce instance.
Here's how the CIO can thrive moving forward.We read an article recently, which you can read by clicking here, that really caught our attention. It calls into question the relevance of the CIO (Chief Information Officer) and IT departments as a whole, citing this stat: 64% “almost two-thirds (64%) of organizations now allow technology to be managed outside [...]
Salesforce, like any other tool, should supplement your processes to help you achieve your goals. All too often, we see companies try to conform to a different process within Salesforce because they aren’t sure how to build the tool to their specifications. This leads to frustration, lack of adoption and use of the tool altogether, and a significant loss of [...]